PRIVACY POLICY

Privacy Policy

Stitched Threads respects your privacy and is committed to protecting your personal data. This policy explains what we collect, why we collect it, and how we keep it secure.

What We Collect

We may collect and store:

  • Your name, email address, and shipping/billing address

  • Order details and communication preferences

  • Newsletter signup information

We never store or see your payment details. These are securely processed via trusted payment providers (e.g. Stripe, PayPal, Squarespace Payments).

How We Use Your Information

We use your data to:

  • Fulfil and ship your orders

  • Respond to customer service requests or custom order queries

  • Send occasional marketing emails, only if you’ve given your consent

Your Rights

Under the UK GDPR, you have the right to:

  • Access or correct your personal data

  • Request deletion of your data

  • Withdraw consent for marketing emails at any time

To make a request, contact us at harriet.stitchedthreads@gmail.com.

Our Legal Basis for Processing

We only collect and process your data when we have a lawful basis to do so:

  • Contractual: To fulfil your order

  • Consent: If you opt in to marketing emails

  • Legitimate interest: For site analytics and fraud prevention

Third-Party Services

Your data may be securely stored or processed by trusted services including:

  • Squarespace (website hosting & analytics)

  • Mailchimp (newsletter provider)

These services may store data outside the UK, but comply with GDPR data protection standards.

Cookies

We use cookies to improve your browsing experience. You can manage cookie settings via your browser.

A cookie consent banner is shown to all UK and EU visitors in line with legal requirements.

Contact Us

If you have questions about this policy or your data, please contact:
📧 harriet.stitchedthreads@gmail.com